Getting error while doing ftp in cpanel server

“Failed to retrieve directory listing”

 

Status: Connecting to 199.162.171.19:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing…
Command: PWD
Response: 257 “/” is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (199,162,171,19,200,207).
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server

 

The issue is due to IPtables

Fix for this is

Open the iptables config file

root@server [~]# vi /etc/sysconfig/iptables

Comment the below 2 lines

#-A INPUT -j REJECT –reject-with icmp-host-prohibited

#-A FORWARD -j REJECT –reject-with icmp-host-prohibited

and restart iptables

root@server [~]# /etc/init.d/iptables restart
iptables: Applying firewall rules: [ OK ]

Now FTP works fine

Status: Connecting to 197.162.171.19:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing…
Command: PWD
Response: 257 “/” is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (197,162,171,19,139,185)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Connecting to 199.162.171.19:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing…
Command: PWD
Response: 257 “/” is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (199,162,171,19,40,98)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Connecting to 199.162.171.19:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing…
Status: Directory listing of “/” successful